A Silly Little Mix-up and Not Checking The Bag

Obviously for any successful business good customer service is the key. So I have to put in a good word for Applebee's customer service.
A few months ago we ordered Applebee's to-go (it must have been Valentine's or something). Anyway, Tom picked up the order and headed home. Although we've learned our lesson in the past to always check your order before you leave, he neglected to do so. So when we pulled out our dinner, expecting steak or whatever it was we ordered, instead we found two dishes of chicken Alfredo. So Tom called them back explaining we had gotten the wrong order and re-ordered our original food. When he went back again they apologized and included a gift card for two free entrees along with our correct order. Obviously they couldn't take back the wrong order, so they let us keep that for free, which was great for another nights dinner. The kids loved it and pasta's always a great leftover meal. Anyway, last night we decided to use our free gift card only to pull it out and notice it expired two days earlier. Well, it never hurts to ask. So I called up Applebee's and told them we had an expired gift card and asked if we could still use it. Without hesitation he said yes, and again got another completely free meal from Applebee's. I just have to say, I am more than happy to share some positive advertising for them. We got about $40 worth of free food thanks to a silly little mix up, and not checking the bag.